Return Policy
All the prints and other products on this site are supplied through a third party, who prints and dispatches the order at its many locations and that will be the closest to your order address. Below is a description of what is consider a return based on the suppliers criteria. I hope this helps, if not or you need help with your order please contact me homagecycling@gmail,com
Quality Guarantee
We want you to be satisfied with the quality of the products you order through us. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.
If the third party quality assurance team validates the claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure customers are happy with their orders.
If a replacement order is not feasible, or you as a customer can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Color Consistency
The supplier uses same print machines, paper types, and work processes as their print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:
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Machine type
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Machine settings
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Paper types
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Humidity in the room
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When the machine was last cleaned
Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or Damaged Products
If you receive defective or damaged orders that were not caused by the customer, the supplier will cover the costs of a new order. This includes:
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Damage to the delivered products
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Errors in the number or quantity of the delivered products
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Lack of quality of the delivered product
Return Policy
We currently do not support returns or provide a return address because the products you order are supplied by a third party and are ordered as 'one offs' and are not stock items, therefor personlized.
Lost Orders
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order.